No one is. But you expect a happy player base and an improved game to yield larger engagement numbers. Right now this game is showing number at that are at levels comparable to the worst days in the history of the franchise. Back then Bungie either kept silent....or tried to engage the community and improve the situation. Back then Bungie didn't really have any real competition for its players. But now Bungie's Investment Team is digging in their heels and making matters worse at every turn....and The Division 2 has positioned itself to take a chunk of this games PVE player base away and KEEP it away (including me). ....and in September another 800 lb. PVE gorilla is set to drop into the room in the guise of Boderlands 3...and odds are Bungie isn't goign to have a large DLC to release to compete with it. Bottomline, is that this franchise is in trouble...and Bungie is behaving in ways that is making the situation for it WORSE....not better.