We pay for a product, and the thing is, many different people pay for it for many different reasons. You aren’t gonna go to coke and complain their drink is too sweet, you just won’t buy it. And plenty of other people will.
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Do you have any idea how many games I've bought and walked away from in a matter of hours because of poor design? I've already stopped playing D2. The difference is, I've spent thousands of dollars on Bungie merchandise over the past 18 years, so I'm kinda invested in this. And as long as they keep these forums open as a venue for our comments, I will absolutely express my displeasure when they screw up.