Don't shoot the messenger. He (and all Community Managers) may pass everything and more that they say they do along. However, they aren't in charge of Security, or Development, or Bug Fixes, etc. Literally all they can do is say they saw it and pass the torch. Which in its own way has to suck as a job. Knowing there are problems, concerns, and complaints, but not being able to say "Yeah bro, I got you in the next patch."