{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
5/18/2018 11:20:10 AM
3
Laptop black screen issue
BattleTag: wirehack7#2902
Configuration Info
CPU: Intel Core i7-7700HQ
GPU: Nvidia GTX 1050
RAM: 16GB DDR Ram
GPU Driver Version: 397.64
Operating System: Microsoft Windows 10 Pro Version 1803 (Build 17134.48)
• To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “winver”, no quotation marks.
DxDiag:
• To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “dxdiag”, no quotation marks.
• Click on “save all information”.
• Copy text from saved file to preferred third-party text dump website (i.e. PasteBin, DumpTxt) and share link here: https://pastebin.com/WWzdnes9
Issue Information
Destination/Activity: Starting Destiny 2
Description:
When Destiny 2 starts with latest Nvidia driver and Windows version only a black screen in windowed mode is visible. Sound plays.
Deleting Destiny 2 configuration files won't resolve the problem. Also repairing the game via Battle.net client doesn't fix it.
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11 RepliesHi there, Thank you for your report! We are investigating a fix for an issue in which some laptops encounter a black screen when launching Destiny 2. Players have reported, and we have verified, that in some cases it is possible to launch and play Destiny 2 by rolling back the NVIDIA drivers to 390.77. Players should use caution when attempting to roll back drivers as this may cause other issues within Destiny 2 or other programs. Important Note: While we will do our best to make sure Destiny 2 is available on the widest variety of PC hardware, we do not officially support Destiny 2 PC on laptop configurations.
