I think a lot of the problems come from community crying and expectations but also from bungies apparent obsession with trying to balance a game that can't be balanced and now they have to a point it's boring.
Anyway, I get your point and it's good to actually have a conversation about the game that doesn't turn into a shit show straight away.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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