Blizzard are just issuing refunds at this point as bungie isn’t responding to them either on the subject. That’s all they can do.
I know one thing, if I were blizzard I would be considering pulling the game at this point until the underlining issue is completely resolved. I would also contemplate not letting anyone else launch and sell a game trough blizzard launcher ever again, given how much of a cluster f this is, apparently blizzards customer support is buckling under the strain of dealing with it.
I imagine there are some serious F’s being thrown at the bungie ceo right now from the blizzard ceo.
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