Was having the same issues. I was trying to recover characters that my autistic son deleted while I wasn't around. keep getting put in a vicious cycle of unhelpful information that refers me to forums about people complaining about color shaders etc. love the game but the customer service has been a nightmare.
English
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bungie won't recover deleted characters/gear regardless of how it happened. console security is your concern not theirs unfortunately
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Was just seeing if it was possible being that it is on other games. Ty for the response