This was and is designed to be a community forum, for fans to discuss amongst themselves. This is 100% true.
The #feedback forum is designed to provide feedback on Destiny. They review it, doesn't mean they'll hold a conversation.
If you have no faith in that, then yelling at bungie on a forum you believe they don't look at seems..silly.
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But Bungie still said they much prefer reading reddit and other outer sources.
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They review those, yes. Care to provide your source for your claim? Even if they do have a preference, that still doesn't they don't review the forum designed for feedback.
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They mentioned in in one of their weekly updates and there was hell on in the forums over it for a few days. Can't remember which one.