Hey, I really hope that there is something that can be done about this, as I do have screen shots and a video that prove that my alt character was unable to obtain his Rank 3 & 5 Iron Banner packages for my Hunter. They showed up at Shax as normal, but despite spamming on them to redeem them, they just wouldn't turn in. They would registed, and make the familiar noise for turning such packages in but after selecting, they would just reappear giving me nothing. At this point I could back out of the Rank 3 package and the Rank 5 would pop up but unfortunately yielded the same results when trying to actually open the packages. I tried selecting them on multiple occasions, went to orbit to return and have nothing change. My Warlock and Titan packages were acquired without problems (well I actually recieved my awards in orbit after leaving the tower, but did obtain them. I was very disappointed to level my Hunter to Rank to 5 , without the benefit of getting the packages for doing so. Given the fact I received some very good loot for these packages, I would really like to somehow receive these packages, as I did earn them. My Warlock received a 317 Deidris Retort, and my Titan received a 314 Iron Banner helmet... I tried not to let it bother me to much but knowing that I could have received some very decent items from these packages finally urked me to the point that I had to post this help topic. Did anyone else experience this issues? I had both the Rank 3 and 5 packages both waiting for me at Shax but would not allow me to pickup or turn in either, almost as if there was lag. Despite the fact there was indeed no lag once so ever, and tried on several occasions to redeem them, and was able to turn in other Rep packages without issue. Is there anything that can be done to allow be to get the IB rewards I earned or am I pretty much hit, and essentially Rank up a third character as an exercise of utility.