Luke need to go, but is not enough to fix the game. We as community should ask for the whole management group in charge to be replaced. Take the "community managers" for example.
Who want a community manager that use the weekly update to mock its player base? Yes, I'm talking about Deej. How many improvements to the game we have seen over 1 year of work of this community managers? How many reply we get in the official forums to the things we ask from this community managers? I think my point is clear.
Also: [b]make a change.org petition about this[/b].
Edit: and of course spam the social networks+reddit with the link to the petition and a statement detailing the reason we are asking for this. Make their own words [b]speek[/b]. (i.e. Throw money at the screen, lofty, add some quote from weekly updates mocking the community, add lies in official statements etc).
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Deej is a condescending asshole. So is Urk, and Luke. I've never seen community manages openly mock and make fun of players like they have before and get away with it.