Understandable that you litteraly can't get better service, but why are you trying to play a game online with knowingly shitty internet? Thats the risk the user takes when buying a product.
If I don't buy the right computer - or can't physically obtain one - I don't expect to play games which require specifications that I don't have. Thats on the user for buying something they can't, not the company.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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