Personally, I think that games are generally less glitchy now than when I first started playing them. Not that I don't hate glitches, I just recognise that not only are there less in the first place, they also get patched - which never happened with offline games. That ongoing ability to rework the product is excellent service - the fact that we now complain they were too slow, or didn't fix it the way we wanted is more to do with fussy consumers than a genuine lack of service. Still the recent spate of games which cannot properly make a lag free multiplayer environment is highly irritating. However I place 70% of the blame for that squarely at the doors of the ISPs and wifi thieves... So many of these problems would go away if we secured our own networks and beat the telecomms companies into investing more profit into fixing their infrastructure.