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7/27/2015 3:02:45 PM
1
Part of my point in mentioning that is that we as customers expect that perfect product but have an artificially low number in mind when we attempt to give that perfect product a monetary value.
As for quality control in gaming - that is going to be a big issue for the community at large over the next few years. The PC community seems to be slipping into this "paid alpha" model more and more - and though this is currently hard to see happening on consoles, it isn't beyond comprehension. The main obstacle at the moment is update fees for devs, however I'm sure console manufacturers could easily figure out ways to waive those or reduce them, whilst still maintaining income - probably by charging us in some sneaky new way. I hate to invite this fate - but it could easily happen.
English
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Trust me, I am fine with paying for games but when I spend money and am provided with sub standard service I expect top quality customer service or refunds, it has to be said that console games (in my experience) have neither.
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Personally, I think that games are generally less glitchy now than when I first started playing them. Not that I don't hate glitches, I just recognise that not only are there less in the first place, they also get patched - which never happened with offline games. That ongoing ability to rework the product is excellent service - the fact that we now complain they were too slow, or didn't fix it the way we wanted is more to do with fussy consumers than a genuine lack of service. Still the recent spate of games which cannot properly make a lag free multiplayer environment is highly irritating. However I place 70% of the blame for that squarely at the doors of the ISPs and wifi thieves... So many of these problems would go away if we secured our own networks and beat the telecomms companies into investing more profit into fixing their infrastructure.
