I'd be interested to know when you started playing WoW. I don't remember ever having a successful raid with randoms, and I remember a number of dedicated groups that struggled as well. The thing that I'm getting at is that the people who aren't comfortable with the notion of end-game match-making aren't wanting people to be blocked from because they aren't social butterflies. It's just that we want content that is of sufficient complexity that it requires high levels of coordination, and implementing match-making creates a contrary the expectation among players. What I think we can both agree on is the fact that the "social gap" is a real problem, and something that needs to be addressed. A "general" match-making service that puts the player into a 3 or 6 man group in orbit, and then lets the group leader select an activity may be an option to fix that, but it seems tacked on to me. There still wouldn't be the sort of progression in place that WoW had from the instanced dungeons with heroic modes that could start to prepare players for the raids.