It's the most returned because parents will buy the game for younger gamers and not realize how mature the content is. So the parents return it
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Or maybe it sucks
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That and it's an extensive story throughout the first witcher game. If you haven't played then there are loopholes and things you may not understand.
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Or it could just be that people hadn't played 1 or 2 and thought they were going to love it. Learned my lesson from the first two.