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10/27/2026 11:33:53 PM
1
Could not download configuration file from Bungie server, error code turtle
I haven't been able to play the game at all because of this error, I've tried everything I found online and nothing worked. It happens on game launch, here's everything I tried so far:
- switching from a wirless to wired connection
- clearing steam download cache
- restarting my pc and router
- changed DNS
- port forwarding as per the networking shooting article on bungie.com
- tried 2 different networks
- tired to launch with a vpn
None of those things worked, I got this error first time I downloaded the game and then one day it worked out of no where and now I'm back at this again, been trying to start it all day and no luck.
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Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having issues getting into the game due to this error code. While we've taken note of this thread and will continue monitoring anything that may be going awry on our end, if you haven't already (and it hasn't been covered by the troubleshooting you've already tried), we'd encourage you to try out our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Basic[/url] and [url=https://help.bungie.net/hc/en-us/articles/360049496751-Advanced-Troubleshooting-UPnP-Port-Forwarding-and-NAT-Types]Advanced Network Troubleshooting Guides[/url]. We'd lastly encourage you to check the [url=https://help.bungie.net/hc/en-us/articles/360049194231-Error-Code-TURTLE]Help Article[/url] for this code, for some additional information.
