Bungie Store – No Order Updates or Customer Support
On October 11th, I placed an order for a couple of items and paid for 3–5 day shipping. It's now October 26th, and I haven't received my order or a single email about its status.
I've emailed customerservice@bungiestore.com three times, each four days apart, and received no response.
To make matters worse, Bungie has shut down the store, so I can no longer access my order history, check tracking, or see if my order has even shipped. I have absolutely no information about an order I already paid for.
It's been 15 days, and the complete lack of communication is unacceptable. If Bungie knew the store was shutting down, they should have made sure customers with outstanding orders could still track them.
If I haven't received my order or an update by November 10th, I'll be contacting my bank to dispute the charge and get my money back.
Bungie needs to do better. Customers shouldn't have to chase down information about orders they've already paid for.
English
#Offtopic
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2 RepliesThe forums and store are separate. You will need to keep working with the store.