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Edited by Sam B:
10/7/2026 11:25:13 PM
2
Missing Dungeon Keys due to Cross Save - Ticket #483806
Hello. I purchased 'Destiny 2: The Collection' on Xbox via an Eneba digital code. Because my Steam account is set as my active Cross Save profile, the Dungeon Keys from the bundle applied to my dormant Xbox characters instead of my active profile. I have already submitted a missing items contact form and attached my Eneba receipt, Xbox download proof, and in-game screenshots showing the missing keys. My ticket number is #483806 Could a forum moderator please help escalate this to the licensing team so the keys can be manually applied to my active account? Thank you!"
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Hello there[url=https://tuxydoh.com/images/hi.gif],[/url] Unfortunately, the forums cannot assist in this matter. Tickets are handled in the order that they are received during normal business hours.
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Edited by viiTactiiCZz: 10/8/2026 11:34:29 AMDid you submit it as a missing eververse/add-on item ticket? If so, all you need to do is wait for them to review it (Monday-Friday), it can take as little as a few hours or upwards of past a week, it just depends on the backlog they have and where you are in the queue. Avoid bumping your ticket as it will shift where you are. Note that applying the passes/keys is done at their discretion once they review the ticket.
