Hello, I need assistance with a misapplied Battle Pass entitlement due to Cross Save.
I purchased the game's DLC and Battle Pass bundle natively on PC. Afterward, I enabled Cross Save and selected my old PS4 account to serve as the Active/Primary account. I didn't realize this would hide my native PC character profile where the Battle Pass was automatically applied.
I have since created a brand new character under this active Cross Save profile. Because of this layout, I have full access to my DLC licenses on PC, but my character does not own the Battle Pass—it is trapped on my dormant PC profile.
Could a Bungie representative please look into manually transferring the Battle Pass entitlement to my active character profile, or advise on how to safely correct my primary account? Thank you!
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#Help
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Hi! Thanks for reaching out. For assistance with your Season Pass, please send us a support request at the link that viiTactiiCZz posted below. One of our team members will review your request and assist if you are eligible. Thanks!
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Fill in the form linked at the bottom of this page: https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items Bungie will review the ticket during the week (Monday -> Friday) to determine eligibility and in most cases simply apply the missing items to the active account. The transfer is done at Bungies own discretion after they review your entitlements/setup etc.