You guys win, I give up. Made so many reports and tickets, tried to contact on twitter, but there’s just no response.
Someone hacked my email for [b]only. 1. day.[/b] Linked their xbox account, then got me banned.
Support is not responsive. Multiple screenshots and months of showing the account being played on by the hacker. It’s just insane.
Not making any more posts, there’s no help. I’m just a dude who got a cool emblem and a hacker wanted it.
English
#Help
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Edited by EckyThump: 10/4/2026 5:45:34 PMHey there, sorry to hear it. Unfortunately, Bungie entrusts all of us with the security of our own accounts. That means 'it was not me' isn't automatically a way out of a ban, no matter how much evidence there is that somebody else was using the account. Bungie's policy specifically states that players are responsible for their account, their gaming hardware, and actions taken in Destiny 2 on that account. That applies whether the other person was a family member, guest, recovery service, or somebody who obtained access without permission. As is also [url=https://safety.bungie.net/hc/en-us/articles/42349301189524-Contact-Form-Appeal-Ban-or-Restriction]stated on the appeal form[/url], a response is not guaranteed. Bungie may respond if they need more information or choose to overturn an action, but silence by itself doesn't mean the appeal hasn't been considered. Multiple appeals are not allowed and are automatically closed. I believe this is why the initial appeals are being left open after review. The part I would be trying to understand here is how the compromise happened. You mentioned believing somebody wanted your emblem. If you're suggesting somebody saw you in Destiny 2, decided they wanted the account and then targeted you specifically, there are several missing steps between those things. Your email address, password and platform login aren't exposed to another player simply because they can see your character or Bungie profile. They would still need some route from 'I saw this player in-game' to the credentials necessary to access the relevant accounts. Likewise, if this was a more ordinary email or account compromise rather than somebody targeting you through Destiny, it's a remarkable coincidence that whoever gained access also happened to know what to do with a Destiny account, linked an Xbox account to it, played Destiny on it and apparently did something serious enough to result in a ban. None of that proves you personally cheated, and I say this not to point a finger at you, but because if you don't know how they got in, that's the problem you need to solve. Otherwise you can change the password, recover the email account and move on, but you still won't know whether the same thing can happen again. Until you understand where the compromise came from - email, reused credentials, phishing, malware, a linked account, whatever it was - you can't really know that your accounts are secure.
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Sure. The hacker only did it for an emblem!