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8/27/2026 2:28:19 PM
1
Backend Authentication Failure - PS5 Characters Missing on Steam
Hello Mentors and Staff,
I am posting because there is no direct contact form available. My PS5 characters are completely failing to transfer to Steam despite Cross Save being enabled.
To save time, I have already ruled out the basic troubleshooting loops:
- My Steam application and Bungie profile are confirmed to be using the exact same Steam ID numbers.
- I am not logged into a secondary "ghost" Steam profile.
- I have attempted clearing all browser caches and using incognito windows to force a sync.
Since the automated system is failing to carry my PS5 character data over to the PC side, please have a backend administrator inspect my profile metadata for a hidden cross-play link mismatch or a hidden silver purchase lockout flag.
Thank you.
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6 RepliesWas cross-save already active between your PSN and Epic account? if so, there is a bug that can happen in which accounts added later to an existing cross-save setup are not actually included. BNGHelp will likely have a look on their end when they see the thread, but if that is the case then you will have to deactivate cross-save, wait the 90 day cooldown, and reactivate cross-save so the Steam account is there from setup as Bungie will not forcibly add it to your existing setup.
