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8/19/2026 4:50:03 PM
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Negative balance

I have a negative silver balance on Xbox but i don't have my Xbox anymore as I'm on pc how can I fix it so I can have my cross-save

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  • Edited by BNGHelp8: 8/19/2026 4:59:02 PM
    While you can buy Silver from the Xbox website, you would need to find a way to sign into the specific platform in order to have it added - Xbox (PC) and Xbox (Console) are separate platforms. What to do is send in a missing silver ticket via 'submit request' at the bottom of the following page: https://help.bungie.net/hc/en-us/articles/360049497031-Contact-Form-Missing-Silver Bungie might be able to offer some workarounds they could do on their end (ie purchase it -> share transaction info -> they clear the balance). Ultimately though, the fix will almost guaranteed include you having to sign in on an Xbox so the balance updates via the transaction rather than workaround.

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