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Help - Destiny 2

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8/9/2026 9:13:39 PM
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ErrorCannotAuthorize on Xbox + Epic stuck on Cross Save QR code

Hi, I’m trying to play Destiny 2 on the Epic Games Launcher using Cross Save from my Steam account, but I’m stuck. Current situation: Cross Save is already activated Steam is set as the active characters and works perfectly (all my characters show up when launching from Steam) Both Epic and Xbox are linked to my Bungie account, but neither is authenticated When I launch Destiny 2 through Epic, I get stuck on the Cross Save screen with a QR code every time When I try to authenticate the Xbox account (on both the website and the Companion app), I get this error: Authentication Error There has been an error. Please try again later. The error code: ErrorCannotAuthorize I can log into the Xbox/Microsoft account normally on Microsoft’s site with no problems. I’ve already tried: Incognito/private windows Different browsers Destiny Companion app Clearing cache Logging into Bungie.net with the Xbox credentials Nothing works. Because the Xbox account won’t authenticate, I also can’t make any changes to the Cross Save setup. Is there anything that can be done on Bungie’s end, or any other steps I should try? Thanks.
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  • Hey there, doesn't look like Cross Save has been set up, what you're basically trying to do is activate it. Try logging out of Bungie.net and log back in with your XBox credentials, what happens? 1 - does it log you right back into this account? If so, then XBox will be auto-authenticated on the cross-save page. 2 - does it log you into a different Bungie Account? If so, then the one linked to the account you are posting on is not the one you're trying to authenticate. 3 - does it ask you to create a new Bungie Account or link an existing one? If so, same as above - it is a different XBox account entirely. That would also be the reason why authenticating it keeps failing.

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