Hello Bungie Support,
I am experiencing several issues with my Destiny 2 account after making a recent purchase, and I would appreciate your help.
First, I purchased the Polar Wolf Set for my Titan. The purchase was completed successfully and the Eververse Store shows it as owned, but the ornament set does not appear anywhere. I cannot find it in my appearance menu, collections, or equip it on my Titan.
Second, I noticed that when I try to change the appearance of armor from my inventory, the game is asking me to pay Silver for armor appearances that I previously had access to. Before this, I was able to change my armor appearance normally without being prompted to purchase them again.
Finally, after closing and reopening the game, I am no longer able to sign in normally. The game now displays a message related to parental controls, even though my Xbox account has never had parental controls enabled. I was playing without any issues just before this happened.
Could you please investigate these issues and verify that my account and recent purchase were applied correctly?
Thank you for your time and assistance.
Best regards,
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Hello there, Thank you for reaching out to us. We understand you're experiencing an issue with a purchase and parental controls. For help with your purchase, please reach out to us via the following contact [url=https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items?_ga=2.153276920.1777126809.1731945645-1420294048.1731346808]form[/url]. We will then investigate what's happened with your purchased content. For information related to parental controls, please refer to the [url=https://www.bungie.net/7/en/User/Account/ParentalControls]following[/url].