Hi there, Thank you for reaching out to us. We understand you appear to be encountering a soft lock in Derealize. We're sorry to hear of this, as we can imagine the impact which this may have had. Should you continue to experience what you describe, then please consider recording a short video of what happens. If you record such a video, you can upload it to a site like Imgur or Youtube, and link us to it here. We'll then investigate.