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7/4/2026 4:23:45 PM
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Gifted destiny 2 collection to a friend on steam. Dungeon keys aren’t working

I recently just gifted the destiny 2 collection bundle on steam to a friend, and they are having issues accessing the dungeons due to the game saying they do not own the dungeon keys, even though they do in fact have them. What do I need to do about this? We’ve tried several solutions including verifying the files, restarting game, going to quest and special deliveries kiosk, checking quest and character inventory, and they still do not see them. Any ideas of what to do? We even refunded the dlc and gifted it again and it still does not work.
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  • Hi there, Thanks for reaching out. Please have your friend follow this link and fill out our missing Silver or Add-on item contact form at the bottom of the page for assistance with the missing Dungeon Keys issue: https://help.bungie.net/hc/en-us/articles/360049497031-Contact-Form-Missing-Silver

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