They did a change in Deep to block access to emblems that were not redeemed on their currently linked Bungie account or that were missing the platform license (ie pre-order emblems). Its an intentional change that's meant to block it being accessible on platforms that you do not have the pre-order on so Bungie will not help you get around it. [quote]EMBLEM OWNERSHIP UPDATE Starting with the launch of Season of the Deep, emblem ownership values were updated. For security purposes, players who have emblems on their account that do not appear in their Collections (Collections-Flair-Emblems-General) will no longer be able to equip these emblems, and players will no longer be able to see these emblems if they are still equipped. Those who are affected by this change will need to reacquire these emblems through proper means by unlocking them in their Bungie.net profiles or on their platform if they wish to continue using them. Players who have emblems unlocked on their Bungie.net accounts and platforms are unaffected by this change.[/quote]https://www.bungie.net/7/en/News/article/twab-may-25-2023