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6/12/2026 2:41:20 PM
2
Ticket still open after 4 months — should I take any action?
I submitted an appeal ticket back in February, and it's categorized as high priority. But after around 4 months it still appears to be open. I understand that tickets can only be reviewed through the official appeal process, and I am not asking for the forum to overturn the decision.
I just wanted to ask whether a ticket remaining open for this long means it is still under review, or if there is anything I should do on my end. I do not want to spam the appeal form or submit duplicate tickets if that would make things worse.
Any clarification on the process would be appreciated. Thank you.
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Hello there[url=https://tuxydoh.com/images/hi.gif],[/url] If more than 1-2 weeks have passed or your ticket is closed without contact, it is generally safe to assume that Bungie found the ban to be properly placed and will not be modified. Tickets are often left open as a method of tracking multiple submissions and is not represenative of if a ticket has been reviewed. [b]Multiple submissions, submitting inappropriate content, and/or abuse of this contact form may result in further account restrictions.[/b] Bungie will typically respond only if more info is needed or if the ban/restriction is altered. The form is for appeals only, they do not answer questions as to why or how long. [spoiler] Requests for additional information, such as the length of a restriction or reason for a ban, will be disregarded. https://help.bungie.net/hc/en-us/articles/360049024492 [/spoiler] [i]Please note that while every appeal is reviewed by Bungie Security Staff, as mentioned in the article, there is no guarantee for a response, nor is there a guarantee that the ban or restriction will be overturned. [/i] [u]For more information on Bungie's policy regarding bans and restrictions, [url=https://www.bungie.net/en/Help/Article/11929]please review the policy here[/url].[/u]
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I have heard that tickets always remain open as a way to keep people from spamming. If you are talking about an appeal for a ban, there is no action you can take. The process is to submit the appeal and wait for an answer. Not getting an answer, after 4-6 weeks means the answer is No. There is no one to reach out to. There is no public email or customer service number.
