Hi there, Thanks for reaching out. Can you clarify what "reset" you're referring to exactly? We're frankly not sure what you mean by a "new account number." That said, we'll provide a few options below: 1) If you haven't logged in for a while, please note that Edge of Fate did indeed reset gear obtained previously to 10 Power, which may be one explanation for the "reset" you're experiencing. This Power reset was intentional to bring old gear into the new Power system. 2) If your name was changed to some version of Redacted####, this means it was in violation of the [url=https://help.bungie.net/hc/en-us/articles/360049202731-Bungie-net-Code-of-Conduct-and-Expanded-Definitions]Code of Conduct[/url] and was changed for you. Bungie does not provide details as to why specific names are actioned. That said, if it was changed to anything else, then this would indicate a name change initiated by you, or someone with access to your account. If you believe there are issues with account security in that vein, we'd recommend consulting our [url=https://safety.bungie.net/hc/en-us/articles/46815696126612-Account-Security-Guide]Account Security Guide[/url]. 3) If any of your characters were deleted, this would also have to be done by you or someone with access to your account. In that case, we would again recommend consulting our [url=https://safety.bungie.net/hc/en-us/articles/46815696126612-Account-Security-Guide]Account Security Guide[/url].