Hello there, Thank you for reaching out to us. We understand you're experiencing issues ranking up. We're sorry to hear of this, as we can imagine the impact which this may have had. To rule out a temporary issue, you may wish to [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]Clear the Console Cache[/url] if you haven't already done so. If you continue to experience what you describe beyond the above suggestion, then please consider using your platform's share feature to capture a videoclip of what you're experiencing. If you record such a clip, you can upload it to a site like Imgur or Youtube, and link us to it here. We'll then investigate this further.