Hi there, Thanks for reaching out. Checking your account in our system, we're not seeing anything out of the ordinary on our end. Therefore, we're not sure what issue you're experiencing. However, based on the description you provided, we recommend double checking you're signing in to the correct Xbox profile, as signing in to a different one on the same console could explain the situation you're describing. If, however, your concerns are instead related to account security, we recommend checking out [url=https://safety.bungie.net/hc/en-us/articles/46815696126612-Account-Security-Guide]this guide[/url] for advice and information on the subject.