Hello,
I’m looking for guidance regarding a fraudulent Steam key redemption involving Marathon (PC).
I purchased a legitimate Steam key for Marathon from Fanatical (authorized retailer) to use as a giveaway in my Discord server. After announcing the winner, an impersonator created a nearly identical Discord account (same name and profile image, with only a minor character difference) and contacted me before the actual winner did.
I mistakenly sent the Steam key to the impersonator. The incident was identified and reported within approximately two hours.
Fanatical has issued a refund as a goodwill gesture but informed me that only the publisher can revoke a redeemed key.
I am requesting clarification on the following:
1-Is it possible for Bungie to review and revoke a Steam key obtained through documented impersonation fraud?
2-If so, what is the correct channel to submit evidence (proof of purchase, screenshots, Discord user ID, timestamps)?
3-If not, is there an official fraud reporting process for cases like this?
I can provide:
-Proof of purchase
-Giveaway announcement screenshot
-Impersonator vs legitimate account comparison
-Discord user ID of the impersonator
-Timestamp evidence
Thank you for any direction or assistance.
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If Fanatical are an authorised retailer for Marathon keys then it will be up to them to contact whoever they sourced the keys from, be it Bungie, Steam, or another retailer about the situation.