Hi.
I am preparing to move from Xbox to PC (Steam) and am attempting to set up Cross-Save so I don't lose my character progress. However, I’m running into an issue where I cannot successfully link or 'authenticate' my Xbox characters to my Steam account.
Details:
Active Platform (Characters): Xbox
Target Platform: Steam
The Issue: [Insert specific error here, e.g., 'The website loops back to the start' or 'It says my Xbox account is already linked to another Bungie ID.']
Could you please help me verify if there is an authentication error or an orphaned Bungie profile blocking this link? I want to ensure my Xbox characters are set as the 'Active' save before I log in on Steam.
Thank you!"
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Hi there, You can verify which Bungie account the Xbox account is connected to by signing out of your current account on bungie.net, then signing in using Xbox. Due to mandatory security policy, Bungie is not able to remove connected platform accounts from Bungie.net profiles under any circumstances.
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Platform accounts cannot be unlinked after March 2025. Therefore they cannot be moved from one Bungie profile to another. There are no workarounds.