Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having issues acquiring this Catalyst. We previously received reports of an issue with the catalysts, but this should have been resolved in a recent patch. To help us investigate any issues that may be occurring, can you provide us with a short video showing the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]