Hello Bungie Support Team,
I am experiencing a critical bug preventing me from completing the main Shadowkeep campaign and progressing to the "Symphony of Death" quest.
ISSUE:
After completing the final objective in the "Beyond" mission (interacting with the orb inside the Pyramid ship), the game kicks me out to the main menu/login screen instead of loading me back into the Sanctuary area with Eris Morn.
REPRO STEPS:
-Equip the full Dreambane armor set.
-Launch the "Beyond" mission on the Moon.
-Progress through the mission and defeat the final boss/enemies.
-Interact with the final orb/altar.
-The game immediately disconnects me to the main menu.
ACTUAL RESULT:
Kicked to the main menu. The game does not register the mission as "completed" in the narrative flow.
EXPECTED RESULT:
I should be returned to Sanctuary to speak with Eris Morn and access the next quest step ("Symphony of Death").
SYSTEM INFO:
Platform: ( PC Steam)
ISP Provider/Speed: Fiber Optic, 100 Mbps (Connection is excellent and stable).
Connection Type: Wired LAN (Cat 7 Ethernet cable).
(PC users only): https://pastebin.com/XvbYBEUC
NOTES:
I have already tried clearing my console cache/verifying game files, using a wired connection, and replaying the mission multiple times. The issue persists. I have also checked the Quest Archive kiosk and my other characters, the quest is not there.
Thank you for your help.
-
**[UPDATE]** I managed to get the portal to appear again, but the game **crashed** immediately after I entered the portal area. When I logged back in, the portal was gone again. This confirms a crash loop at that specific location. I have only one character.