They send those surveys for years, literally. Once in a season they send those questions. You know what it changed? Nothing. They ignored all requests, they instantly fixed things that made life of players easier, it took months for them to fix bugs that blocked some side quests, they do always opposite things from what players asking. Today they listen, because they in very bad situation and understand that nobody will buy Marathon after Destiny 2 problems. Look at today's announcements of changes in exotics, only buffs. But, I think "it's too l late to drink water, if your kidneys fall off".