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1/17/2022 7:08:15 AM
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My account has been violated and I need to protect my rights

Hi. I want to ask how to protect my rights and what evidence do I need when my account is leaked to others, and someone maliciously binds the PSN account and maliciously opens the cross save。(I only play steam and don't have any other accounts) Because This malicious binding obviously violates gdpr and my privacy, so I hope Bungie can give me room to protect my rights (otherwise I will consult gdpr related personnel in detail, which is obviously very complicated). Because the account service system of Bungie really has loopholes and inconvenience, and the protection mechanism is also very poor, which is also part of the inducement of this event.
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  • Hi there. In your previous topic you claimed the PSN account belongs to a friend whose account was linked to your profile long ago. Account security is a players own responsibility and Bungie highly recommends players do not share their account information with others. You will need to contact your friend to ask them to help authenticate their PSN account so you can turn off Cross Save and unlink the account from your profile. To deactivate Cross Save requires both accounts be authenticated by their owner. If you cannot authenticate both accounts, then Cross Save cannot be deactivated, nor will you be able to unlink the PSN account. [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url] [quote][b]Authentication Issues[/b] Players who can't authenticate connected platform accounts will have to contact their platform's support to try and gain access to the account. [u]Bungie is not able to remove connected platform accounts from profiles under any circumstances.[/u] [b]Unknown Linked Accounts[/b] Bungie will not remove unauthorized Cross Save links from Bungie.net profiles. Players are recommended to not share their account details with anyone and to set up 2-step authentication on their platform accounts to prevent unauthorized access. For more details on how to keep your account safe please visit our [url=https://help.bungie.net/hc/en-us/articles/360048721292]Account Security Guide[/url].[/quote] Bungie has limited access and no control over any platform's accounts and information. Only Steam and Playstation store either accounts' private information. If you have questions about what is stored or accessible, contact each platform's own Support.

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