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11/11/2021 3:28:03 AM
1

Accidentally Unlinked My Account and don't have access to my characters anymore!

Was trying to figure out how to redeem old seasonal rewards and thought I couldn't access them because my old accounts were linked. I thought my saved characters were on my steam and thought there was no harm in unlinking since I never use xbox or PS4. I didn't realize all my characters were on my PS4 account and I got rid of my physical console ages ago so now I can't play my characters for another 3 months. Is there any possible way to reset the time lock? Otherwise I won't be able to play with my friends for months and we've been grinding every day together. I can provide whatever info or verification needed I just would really like my characters back. Or is it possible to move those characters to my steam account instead? Please let me know whatever I have to do to get this resolved as quickly as possible. Thanks so much, Bungie team!

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  • Hello there, Unfortunately, for security reasons, if players disabled their Cross Save for any reason they will have to wait out the 90-day lockout before they can enable Cross Save again. There are no exceptions to this policy. https://www.bungie.net/en/Help/Troubleshoot?oid=48099

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