I used the destiny companion app to transfer my chaperone from the vault to my characters inventory while I was offline. The app gave me the loading symbol for about 30 seconds and then nothing happened. I logged onto destiny yesterday and now my chaperone is nowhere to be found. Not in the vault, my 3 characters or postmaster. I don’t know how to contact bungie to see if they can fix it.
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Check on each character and the vault in-game not on the app. It will be there. [url=https://help.bungie.net/hc/en-us/articles/360048717732-Deleted-Item-and-Character-Policy]Bungie Policy[/url]
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Once unlocked, non-random rolled exotics can be reaquired from the Collections in the menu. Try that.