After a Gambit or Crucible match is complete, or when doing Strikes, you can not use "View Gamercard" on a player in the "Match Results" screen. It's disabled in this season and has worked fine before that since D2 Launched.
This is on Xbox.
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Hello, Thank you for your report, Bungie is aware and investigating this. Stay tuned to the TWaB and [url=https://twitter.com/BungieHelp]official Twitter[/url] for updates