I preordered the collectors edition of Beyond Light on the Bungie store, I have cc purchase history to prove it, but the store says I did not preorder it when I did and I did not receive all in game preorder bonuses for it. I did receive 3 emails with codes but can no longer find them due to how many emails I'm sent by Bungie and the Bungie Store, however I could only use one at the time which I believe gave me an emblem for a preorder bonus but I did not receive the emote or ghost shell. I would just like to work this out quickly as it was a very expensive purchase.
You'll need to contact the BungieStore concerning your purchase. The systems and people here on these forums and the ones for the BungieStore are separate, so we're not able to help you with your BungieStore order or its bonuses.
You can contact the BungieStore Customer Support here: https://bungiestore.com/pages/customer-service