I think we need a constant character custom maker not just at the start. Simply I'm tired of looking at my guardians hair and face that I poorly made and I know some of you thought your was good looking too until it ported over to D2. Bungie can even make a new character that's a beauty shop in the tower or just use one of the random tower people.
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While I agree some character customization would be nice. Cosmetics are the last thing we need right now. Resources are best utilized in other areas to fix some of the outstanding bugs people have.