JavaScript is required to use Bungie.net

Help

Help us help you.
Edited by Starbuck13: 10/2/2018 11:42:14 PM
10

Free Forsaken soundtrack - hahaha JK (FIXED)

I got the email notifying me of my first Bungie Reward, a free copy of the Forsaken soundtrack, on September 29th. In the email, there was no mention of needing to redeem the code by a certain date. The only mention of a date was that the main story needed to be completed by September 30th - which I did. I was out of town when I got the email, but didn't worry about redeeming the code because there was no expiration mentioned. I went to try redeeming the code this morning and was told that it was expired and no longer possible to receive the reward. This is a problem! 1) If there was an expiration date on using the code, it should have been somewhere in the email - even in the fine print. I might have been able to find a way to redeem it had I known I was on the clock with this, especially since I've really enjoyed the soundtrack in-game. 2) TWO DAYS?! You give me two whole days from notification to expiration? Really? SOOOO not cool Bungie. It's a free soundtrack, you don't have to give us anything more than we pay for, it's a bonus. I get it. When you do it like this though, it's borderline insulting (and of questionable legality). It's not like you have limited quantities and ran out. It's not like you have to close the window on redemption by a certain date, either. Keep it exclusive - limit it to those who played and beat the campaign during the month of September. But give us a little more of a chance to redeem the reward. Please fix this Bungie. You can do better. Forsaken is proof of that. UPDATE: Bungie extended the window to redeem the code. Thank you Bungie!

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

  • Hello, The soundtrack reward has been extended to October 15th at 11:59pm PST. Please try again. If you run into any issues please let us know.

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    2 Replies
    • Edited by JED 1300: 10/2/2018 12:21:25 AM
      Same. Been checking the email address I signed up with off and on since finishing the campaign early in the month. Check yesterday morning (9/30) on a break at work and saw it was sent Saturday (9/29) afternoon. Cool, finally got my code. Tried the link when I got home and it was already expired. Maybe it was posted somewhere about the expiration date, but the only date I've seen was related to finishing the story by the end of the month. Sure wasn't in the email. Oh well. I figure Bungie will reactivate the link soon - a one day notification isn't much time.

      Posting in language:

       

      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

      1 Reply
      • The code generation expired 12 hours early. Bungie are looking for a solution.

        Posting in language:

         

        Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

        1 Reply
        • Did you check your spam folder? I ordered the soundtrack the week of the launch because I finished the campaign on that week and I received the soundtrack with no issues personally you should contact the Bungie store not contact bungie.net no one will be able to help you you need to contact the Bungie store customer service department and submit a report with your order number as well as explain what happened maybe when you ordered it you put in the wrong email and if you did they can correct it it's no big deal but anytime you order something from a company that you contact the customer service department not the companies forums lol

          Posting in language:

           

          Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          2 Replies
          • I tried downloading it on my phone and it didn’t work then I tried it on my computer and it said I don’t have access

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          • https://www.reddit.com/r/DestinyTheGame/comments/9kh6iz/bungie_pls_bungie_reward_forsaken_digital/?st=jmqg25de&sh=40b5b945

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          • I also immediately got the reward is expired message, when I got the email and tried to claim it. Typical Bungie fail as usual. What a joke. /shrug

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

            1 Reply
            • i got the email saying i could redeem it around 2 weeks ago. and when i clicked the link it said i was not eligible, lol.

              Posting in language:

               

              Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

            • Edited by Ecto: 10/1/2018 2:09:32 PM
              I also got the email however it came like 3 weeks after I had already earned the reward and also claimed it. The Reward Email system was either implemented much later or it took weeks for the Bungie email server to send out the millions of emails to the 2.5 million or more players that played Forsaken. Don't recall the dates but looking at my reward it shows this Complete! Reward Expires on this date: Oct 16, 2018 3:00 AM

              Posting in language:

               

              Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

              11 Replies
              • [quote]I was out of town when I got the email[/quote] This excuse would have been valid in 1992, but not today.

                Posting in language:

                 

                Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                5 Replies
                You are not allowed to view this content.
                ;
                preload icon
                preload icon
                preload icon