Hi,
I need a solution for this. See the video above. I have tried since June last year to complete the New Lights section. I cannot because the two quests have no resolution. Also where I think I have to go to fix this, there is nobody and the server times out. I paid heaps to be able to play with my friends, but because I am locked out of content due to the diminishing player count, my skill level (maybe) I'm thinking of putting this game I enjoy away.
Certainly until this is fixed there will be no further Silver and Final Shape purchases happening.
I hope you can give some guidance or fixes for this game lock-out
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Not sure whereabouts in the world you are, but as a European, I tend to find the best time to play is when it is evening where I am. Gives chance for everyone around my timezone to finish work and for all the Americans to wake up and start playing. Try in a few more hours. Trust me, there are people. I personally recommend between 1800 UTC and 0300 UTC (feel free to convert that to your applicable timezone) for Crucible activities on weekdays. In the holidays and on weekends, can probably broaden that out a couple hours each side.