My name was getting filtered for some reason. The issue got fixed
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When you go to account settings to the page that contains your Bungie name, does it say 'you have 0 remaining name changes', or when you enter something does it say 'you can only change your name once'? If its the latter you have a token available. If it isn't saving you're and/or on Firefox and being stopped by the filter. What browser are you on? What names have you tried?